Ordering, Payment & Shipping Policy – Our New Rootz LLC

We at Our New Rootz LLC want your online experience to be enjoyable, simple and successful. To that end, we have created an ordering, shipping and payment process to make your life easy.

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at info@newrootz.com.  Most credit and debit card orders are shipped out the day after you order (credit card authorization is not automatic and typically takes up to 4 hours), Monday through Friday. Orders placed on the weekend are shipped on Monday. We do not ship on National holidays. 
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We ship anywhere in the United States for $4.95 per order, no matter how much you order. We ship these orders via the USPS, 3 – 5 business days anywhere within the USA. If you need expedited shipping please call your order in to 877-255-3766 .

We do not ship outside the United States.

Back Orders 
In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).

Ordering Methods

Online: Click ORDER and proceed from there. By Phone: By calling Toll Free 
1-877-255-3766 Monday to Sunday. 

Order Status and Returns

Call us anytime at (877) 255-3766

Payment Options 
We accept the following credit cards:
VISA, MasterCard, Discover and American Express. 
On-line orders can be paid by credit card only. 

If you would like to pay by mail please phone your order in to 877-255-3766 and you will be given all information for doing so.