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Retail Policy

If you would like to carry NEW ROOTZ products in your store please call Rose Marie at 877-255-3766  or email her at This email address is being protected from spambots. You need JavaScript enabled to view it. .

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Refunds and Returns Procedures

At Our New Rootz LLC, we want you to be satisfied with your purchase. If you are not satisfied with your product, you may return your purchase subject to the following restrictions:

Return authorization must be requested via e-mail (This email address is being protected from spambots. You need JavaScript enabled to view it.) or via phone 877-255-3766 within thirty (30) days from the time you receive the product.

  • Returned items will be refunded for the full purchase price. Shipping and Handling charges are non-refundable.

  • Returned products must be returned in their original packaging. Do not mark, tape, or attach anything to the packaging. Items altered in any way cannot be returned or refunded. For example, items which have been exposed to dyes or perfumes will not be accepted.

  • Return freight charges are prepaid by you. Collect shipments will be refused.

  • Please allow up to two (2) to three (3) weeks for the refund.

If a manufacture's defect is found, please contact us immediately to replace your purchase at our cost. Replacements will be shipped out by U.S. mail.

Products should be returned to:

Our New Rootz LLC
Attn: Returns
2607 Wolflin Ave, # 104
Amarillo, TX 79109

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Ordering, Payment & Shipping Policy - Our New Rootz LLC

We at Our New Rootz LLC want your online experience to be enjoyable, simple and successful. To that end, we have created an ordering, shipping and payment process to make your life easy.

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it..  Most credit and debit card orders are shipped out the day after you order (credit card authorization is not automatic and typically takes up to 4 hours), Monday through Friday. Orders placed on the weekend are shipped on Monday. We do not ship on National holidays.
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We ship anywhere in the United States for $4.95 per order, no matter how much you order. We ship these orders via the USPS, 3 - 5 business days anywhere within the USA. If you need expedited shipping please call your order in to 877-255-3766 .

We do not ship outside the United States.

Back Orders
In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).

Ordering Methods

Online: Click ORDER and proceed from there. By Phone: By calling Toll Free 
1-877-255-3766 Monday to Sunday.

Order Status and Returns

Email us Monday to Friday from 9-5 Eastern; Friday 9-4 Eastern at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will email back your order status promptly.

Payment Options
We accept the following credit cards:
VISA, MasterCard, Discover and American Express.
On-line orders can be paid by credit card only.

If you would like to pay by mail please phone your order in to 877-255-3766 and you will be given all information for doing so.

 

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Privacy Policy

CONDITIONS OF USE
By visiting the www.newrootz.com website, you agree and accept these Conditions of Use and this Privacy Policy. Our New Rootz LLC reserves the right to make changes to our site, policies, and the Privacy Policy and these Conditions of Use at any time.

PRIVACY POLICY
Our New Rootz LLC understands that you are concerned about your privacy and how any information collected by us may be used or shared. No personal information is automatically collected from visitors to our site. However, certain non-personal information of visitors may be recorded, e.g., cookies. This information is primarily used to provide an enhanced online experience for the visitor. Other uses of this information include internal review of the number of visitors to the site, but only in an aggregate and non-personally-identifiable form.

COOKIES
We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain or transmit personal information; it merely allows our systems to recognize your system (only through an alphanumeric code and not with any personal information) to enhance your use of this site. You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site.

INFORMATION DISCLOSURE
Our New Rootz LLC does not sell, rent or trade your personal information to anyone else. Personally identifiable information that may be collected in connection with visitors is retained solely by Our New Rootz LLC and is not sold or otherwise transferred outside the company. However, we reserve the right to choose to do so in the future with reputable and trustworthy third parties without prior notice to you.

FEEDBACK
We value your opinion and welcome any comments you might have with regard to your experience with any of our products and web sites. Any comments submitted to us regarding your satisfaction with our products may be posted on our web site. In the event that you do not want your comments posted, you must indicate your preference in your original communication to us. Of course, in an effort to protect your privacy, while at the same time sharing your satisfaction with other web site users, no information beyond your first name and initial of your last name together with the city and state in which you reside will be included in any use of all or a portion of your comments.

ELECTRONIC COMMUNICATIONS
When you visit Our New Rootz LLC or send emails to us, you are communicating with us electronically. You hereby consent to receive communications from us electronically, such as receiving emails from us. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfies any legal requirement that such be in writing.  We send out an electronic newsletter to all customers who provide us with an email address.  If you do not wish to receive this newsletter you may opt out when you receive it or you may send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and include the words - No Newsletter.

CHILDREN
Our New Rootz LLC does not sell products for purchase by children. We sell products that may be used by children, but may only be purchased by adults. If you are under 18, you may use Our New Rootz LLC only with the involvement of a parent or guardian.

SECURITY
Our New Rootz LLC operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY Our New Rootz LLC ON AN "AS IS" AND "AS AVAILABLE" BASIS. Our New Rootz LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Our New Rootz LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Our New Rootz LLC DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Our New Rootz LLC ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Our New Rootz LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, is the property of Our New Rootz LLC or its content suppliers and protected by United States and international copyright laws. The combination of elements that make up this site is the exclusive property of Our New Rootz LLC and protected by U.S. and international copyright laws. All software used on this site is the property of Our New Rootz LLC or its software suppliers and protected by United States and international copyright laws.

LICENSE AND SITE ACCESS
Our New Rootz LLC grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Our New Rootz LLC. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Our New Rootz LLC. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Our New Rootz LLC without express written consent. You may not use any Meta tags or any other "hidden text" utilizing Our New Rootz LLC's name or trademark without the express written consent of Our New Rootz LLC. Any unauthorized use terminates the permission or license granted by Our New Rootz LLC. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Our New Rootz LLC so long as the link does not portray Our New Rootz LLC or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Our New Rootz LLC logo or other proprietary graphic or trademark as part of the link without express written permission.

DISPUTES
Any dispute relating in any way to your visit to Our New Rootz LLC or to products you purchase through www.newrootz.com shall be submitted to confidential arbitration in Los Angeles, California, except that, to the extent you have in any manner violated or threatened to violate Our New Rootz LLC's intellectual property rights, Our New Rootz LLC™ may seek injunctive or other appropriate relief in any state or federal court in the state of California, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

DISCLAIMER
Our New Rootz LLC may provide access to other websites from our site, but in no event does any such access indicate the endorsement or approval by Our New Rootz LLC of any products or information offered at the sites you may reach through our site.

APPLICABLE LAW
By visiting www.newrootz.com, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Our New Rootz LLC. If any provision of this agreement is unlawful, void or for any reason unenforceable, it will not affect the validity and enforceability of any remaining provisions.

© 2012. All rights reserved.



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